A Full Year of Learning, Networking & Recognition
Month by month — May through November 2026.
Flagship Events
Five moments that define Eswatini Customer Service
Customer Service Week Launch March
Annual national march commemorating the global Customer Service Week with a high-energy launch, a national public demonstration of customer service excellence.
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Eswatini Customer Service Excellence Awards
A major event on the Eswatini national calendar. The Excellence Awards celebrate and honour organisations and individuals who have demonstrated outstanding commitment to customer experience, setting benchmarks that inspire the entire Kingdom to reach higher.
Annual CX Conference
Premier gathering of practitioners and global Cx experts in Eswatini for deep insight, case studies, and strategic dialogue on the future of customer experience in the Kingdom.
Eswatini Customer Service Index
A pipeline project that will transform the industry and instill customer centricity.
Benchmarking Tour
A study visit by Eswatini practitioners to international destinations to benchmark best practices, fostering knowledge sharing and improvement
